Customer Service
FREE SHIPPING ON ALL U.S. AND MANY INTERNATIONAL ORDERS!
Just meet our $15.00 minimum order and we'll ship your items out Priority Mail or First Class for free in the U.S., and this includes many items for international shipping as well. Discounted international shipping rates are shown in the individual listings for the items that we can't ship for free, and these shipping costs will be added to your order total when we process your order. And there are just a few bulky items that we can't include free shipping to the U.S.--also indicated in those very few listings (boots, luggage, etc.)
RISK FREE RETURN POLICY:
We are committed to providing our customers total satisfaction, every time, guaranteed. If a product does not fit your size or your expectations, we will be happy to accept all reasonable returns for a full refund of purchase price minus all shipping costs. Returns must be unused and returned with tags and/or original packaging. Please call the shop within 1 week of your purchase in the unlikely event that you need to arrange a return, refund, or exchange.
INTERNATIONAL CUSTOMERS:
Our return policy is valid for customers in the U.S. and Canada only--we do not accept returns on orders from elsewhere, so be sure of your sizing.
Contact us at staff@crystalflyshop.com or call 970-963-5741 anytime we can be of assistance.
To obtain the status of an order, enter the confirmation number and click Go!.
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